WEXVR FAQ
*What devices can I use to watch WEXVR content?* WEXVR content can only be viewed through the supported WEXVR / Meta Horizon flow on compatible Meta Quest headsets, unless WHTEXCH expressly states otherwise.
*Can I watch WEXVR content on my phone, tablet, browser, smart TV, or another headset?*
- WEXVR content is not available on browsers, phones, tablets, smart TVs, gaming consoles, or non-Meta headsets unless WHTEXCH expressly states otherwise.
*Is each purchase a permanent purchase?*
- Access is rental-like and licensed, not sold. Each purchase gives you a limited access entitlement under the conditions shown in the content description and before checkout.
*How many times can I watch a purchased video?* Access may be limited by view count, access period, visibility window, or other conditions shown on the content page or at checkout.
*Is there a time limit to watch purchased videos?* Yes, some content may only be available for a limited period or within a specific availability window. The applicable conditions will be shown before purchase.
*If I stop halfway through a video, does it count as a full view?* Not always. Usage may depend on the entitlement rules applicable to that content, as disclosed before purchase and, where relevant, during playback.
*How can I check my remaining access or usage?* WEXVR shows remaining usage information, such as remaining usage on the video screen of the Meta App.
*Can I buy videos directly from my headset?*
- You need to click the link on the App and a browser page will open.
*How do I link my headset to my account?* Follow the sign-in instructions shown in the WEXVR / Meta Horizon flow. Linking steps may vary depending on the device and authentication method available at the time.
*Can I share my account with someone else?*
- Each account is personal, revocable, non-transferable, and must not be shared, sold, or lent to others.
*Can I download videos or watch them offline?*
- WEXVR content is streamed only and is not available for download or offline viewing unless WHTEXCH expressly enables that feature.
*What happens if a video is removed after I purchase it?* WHTEXCH may remove or restrict content for legal, policy, safety, rights-enforcement, processor, or platform reasons. Refund rights, if any, remain subject to applicable law and the WEXVR Terms of Service.
*Can I get a refund?* Yes, when WHTEXCH determines that a duplicate payment, unlock failure, or technical defect attributable to WHTEXCH justifies a refund.
*Does deleting the app or signing out cancel my account or refund my purchase?*
- Deleting the app, signing out, or removing a payment method does not by itself cancel your account or reverse a completed purchase.
*How do I report illegal or harmful content?* You can report content, channels, or conduct through the in-product reporting tools or by contacting support@wexvr.com.
*How can authorities contact WHTEXCH?* Public authorities, judicial bodies, and regulators may contact WHTEXCH at whtexchsolutionssrl@legalmail.it.
*How can I contact WEXVR about privacy?* Privacy and data protection enquiries can be sent to dpo@whtexch.com.
*Is WEXVR intended for children?*
- WEXVR is not designed as a child-directed service. The service is generally intended for users aged 13+ or older where local law or platform rules require a higher minimum age.
*Do I need a payment card to buy content?*
- Purchases require a valid payment method accepted by WHTEXCH or its payment providers.
*Is there any health and safety information for immersive viewing?*
- Immersive content may cause discomfort such as motion sickness, eye strain, dizziness, or fatigue. You should stop viewing immediately if you feel unwell and use the service in a safe environment. Information are available on Meta Quest website.